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Frequently Asked Questions

  • What should I do if my system is experiencing technical or physical issues?
    If you are having trouble with your system, refer to our troubleshooting page, the warranty included with your system, or contact us via our Contact Form or give our 24/7 Monitoring Station a call at 604-777-3776.
  • What hours are Ventas monitoring my system?
    Our team of experts offer 24/7 surveillance monitoring to ensure your peace of mind.
  • What is included in the price of my security system?
    We offer consultation, installation, maintenance, and monitoring with every security system package.
  • What will happen to my alarm system if I relocate?
    Your system is 100% transferrable to your new home or the new owner.
  • How do I cancel my agreement with Ventas?
    You are not obliged to a contract. We offer month-to-month service which can be canceled at any time.
  • How can I transfer my account to someone else?
    Simply provide us the details of the new account owner via email to and we will take care of the rest.
  • What methods of payment does Ventas accept?
    We accept all major credit cards, cheques, e-transfer, and PAP.
  • How much can I expect to pay for a complete system?
    Because we offer custom-built solutions, prices vary from system to system. Give us a call today or reach out via our contact form to book an appointment with a specialist.

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